Prorex Limited

YOUR QUESTIONS ANSWERED

Account Information

Can the account be closed/deleted?

"As the legislation stipulates, we must keep all trading accounts in our system for at least five years. We can disable your account and stop sending you documents."

Can I have a demo and live account working at the same time?

Yes. In order to do so, install an MT4/MT5 platform in different folders on your computer for each of your trading accounts.

Can I change the balance of my demo account?

Yes. Simply send an email with your demo account number and decided balance to our Support team.

Are trading conditions the same on my demo and live account?

No. The demo account is the same for all clients to gain more experience in trading. The trading conditions of our live trading accounts depends on the initial deposited amount.

Can I change the settings of my demo account?

Yes. Simply send an email with your demo account number and decided changes to our Support team.

How do I open a MetaTrader 4/MetaTrader 5 account?

You can open an account in our secure Trader’s Room Portal.Click HERE to open an account with us.

How do I modify or delete a trade in MT4/MT5 platform?

Right-click on the instrument you placed the trade with and use the options ‘Modify the trade’ or ‘Delete the trade’.

I forgot my MT4/MT5 password. What do I do?

You can change the password of your MetaTrader 4/MetaTrader 5 account inside the Client Portal. For further assistance, please contact our Client Support team.

I forgot my Client Portal password. What do I do?

Go to the Client Portal Login Page click on the ‘Forgot your Password?‘ link above the ‘Sign in’ button and follow the instructions on how reset your password. For further assistace, please contact our Client Support team.

Where can I find my account balance and my trading history?

You can find your account balance and trading history in the MetaTrader 4/ MetaTrader 5. The account balance can also be seen in your Client Portal.

Deposits and Withdrawals

How do I deposit funds to my account?

You can make a deposit inside your Client Portal using any funding option that suits you best.

What is the minimum deposit?

The minimum deposit for live trading accounts opening is $/€ 25.

How do I withdraw funds from my account?

Log in to your Client Portal and go to ‘Withdraw Funds‘ section. Please note that you can withdraw funds using the same method used to deposit.

Do you have any charges on deposits and withdrawals?

The fees are based on the payment method.Please click HERE to see the deposit and withdrawal fees.

How fast do you process my withdrawals?

We process all withdrawal requests within one working day.

How long does it take for funds to reach my bank account?

We process all withdrawal requests within 24 hours on business days. The time necessary for the funds to reach your bank account depends on your bank’s policy. Bank withdrawals can take 3-7 working days to be seen on the client’s account. Credit/debit card withdrawals can take up to 8 working days to be seen on the client’s account.

Can I withdraw via a different payment method from the one I used to deposit?

Prorex Limited Limited’s policy is to process withdrawals via the same method that you used to deposit. Upon request, we can settle your withdrawal request in a different account after compliance/AML validation that the account belongs to you.

Can I withdraw my money if I have an open position(s)?

Yes, you can. However, at the moment of payment, your free margin must exceed the amount specified in the withdrawal instruction including all payment charges. Free margin is calculated as equity minus the necessary margin (which is required to maintain an open position).